Cloud snail-mail service Docmail enters third day stuck in the outbox
No restoration time for platform used by more than 30,000 UK organizations, including NHS trusts and medical practices
Docmail, a cloud-based hybrid mail service utilized by over 30,000 UK businesses and public sector organizations, has been down for three days, raising concerns among users. The service, operated by CFH Docmail Ltd, enables businesses to send physical letters without the need for in-house print rooms or trips to the post office.
Docmail's status page confirmed the outage began on September 2, initially stating that processing times were slower than usual. The company then announced that the service was unavailable while it conducted essential maintenance. Technical teams worked tirelessly to resolve the issue and restore full service as quickly as possible, apologizing for any inconvenience caused.
Despite continued updates and efforts, the service remained inaccessible throughout the day, with the company admitting they had no confirmed restoration time. By the end of day three, the outage still persisted, leaving many customers, including those in the UK healthcare sector, unable to send crucial communications such as medical appointment reminders and local council letters.
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