Samsung's account lockout nightmare is spreading, and support has no answers

Some Samsung customers have found themselves locked out of their accounts, with reports of random deactivations appearing on social media and official support forums. The issue prevents users from accessing Samsung apps such as Wallet, SmartThings, and Find. According to user reports, the account deactivation issue may be related to the use of Gmail alias email addresses, which include the "+" sign.

Affected users have reported the issue on Samsung's official support forums and on social media platforms such as Reddit. Some users have successfully contacted Samsung support to get their account unlocked, with customer service reportedly stating that it is a known issue and that they are working on a fix.

The cause of the issue remains unclear, but according to Android Police, many affected customers use alias Gmail accounts. Samsung has not provided further information on the issue.

Brief written by urgent.news from Android Police, Mashable, Android Authority — 3 reports on this story. Machine-written — may contain errors; check the original before relying on it.