Locked out of your Samsung account? Some deactivated users think they know why.
Users are reporting on ongoing issue where their Samsung accounts were deactivated for "security reasons."
Many Samsung smartphone users have found themselves unexpectedly locked out of their Samsung accounts without any explanation. When attempting to sign in, users are met with a message stating, "Account deactivated for security reasons." This issue has been reported across various platforms, including Samsung's official support forums and social media sites like Reddit.
Reddit user "Can't sign in" highlights the problem users face when they are unable to access Samsung apps such as Wallet, SmartThings, and Find due to their account being deactivated. Some affected users claim they have been able to contact Samsung support to regain access to their accounts, and Samsung customer service reportedly informed users that it's a known issue and they are working on a solution.
While the exact cause of the account deactivation remains unclear, some users on Reddit speculate that only Samsung accounts using a Gmail alias are affected. These Gmail aliases contain a "+" sign in the email address. Most users who commented on the Reddit thread confirmed that their deactivated accounts utilized a Gmail alias. Mashable has contacted Samsung for further details and will update this report if more information becomes available.
Written by urgent.news from Mashable's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
