UberX is ending in South Africa: Why Uber is scrapping its popular ride option
An explainer on Uber's discontinuation of its UberX ride category across South Africa.
Uber is discontinuing its popular UberX ride option across South Africa as of September 1, 2023. The ride-hailing platform has confirmed that the standard ride category, which has been available on South African roads for over a decade, will be removed from the app. Uber first announced the change earlier this year, initially notifying users in Johannesburg that UberX would be phased out from September.
The company explained that it was restructuring its products after finding that many trips were being completed by the same vehicles across Uber Go, UberX, and Comfort. Uber aimed to simplify its product offering, making it easier for passengers to understand the differences between the available options and for drivers with higher-specification vehicles to benefit from those differences.
With the discontinuation of UberX, passengers will need to select from other Uber products based on their location and vehicle options in their area, such as Uber, Uber Go, Uber Comfort, Uber Black, UberXL, and Van, as well as Courier (Car & Bakkie). Drivers will still be able to operate on any product for which their vehicle qualifies, but the end of UberX signifies the end of one of the app's most familiar ride categories in South Africa.
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