KRA explains how to report corruption, misconduct and poor service

The Kenya Revenue Authority (KRA) has clarified the various ways taxpayers can report corruption, misconduct, and poor service without needing to visit their offices in person. In a statement shared on X on Thursday night, August 27, 2026, KRA urged the public to come forward with any issues they encounter that require their attention.

According to KRA, taxpayer feedback is crucial for enhancing service delivery and maintaining integrity within the tax administration system. The reminder comes as millions of Kenyans engage with KRA for tax registration, filing returns, making payments, and handling compliance matters. Some taxpayers may experience complaints about delayed services, difficulties accessing assistance, dissatisfaction with the handling of a matter, or concerns about the behavior of an official.

Other scenarios could involve suspicions of corruption, abuse of office, or misconduct that taxpayers believe should be reported. KRA has stressed that members of the public should not stay silent when faced with such situations but should utilize the Authority’s established complaint and reporting mechanisms instead. These channels are designed to allow taxpayers to raise concerns remotely, meaning a complaint can be initiated without the taxpayer needing to travel to a KRA office.

KRA emphasized that public feedback is vital for identifying weaknesses in service delivery and pinpointing areas for improvement. Taxpayers submitting reports are required to provide relevant details about their concerns to assist the Authority in understanding the matter and determining the appropriate response. The Authority assured that complaints and reports of suspected misconduct will be addressed through the appropriate processes, with necessary action taken where necessary.

KRA also highlighted that feedback is beneficial not only when things go wrong but can also help strengthen accountability and improve the overall taxpayer experience. Accompanying the message was a graphic directing individuals with complaints or concerns to KRA’s official reporting channels. KRA reiterated its commitment to listening, responding, and taking appropriate action on complaints, concerns, and reports of suspected misconduct brought to its attention.