Google Store error rejecting trade-in credits for Pixel 10 owners upgrading to Pixel 11

The Google Store is currently experiencing an issue that is preventing Pixel 11 upgraders from receiving trade-in credits when moving from a Pixel 10 device. This is causing a significant inconvenience for those who were expecting a reasonable offer for upgrading their Pixel 10 to a Pixel 11. Several Reddit threads have reported that Pixel 10 owners have received notifications stating that their trade-in had failed, making the upgrade more expensive.

Affected users have discovered that their trade-in value was initially accepted and processed for the full amount, but was later rejected after the new Pixel 11 device was delivered and the old Pixel 10 device was shipped off. The email from the Google Store indicates that the trade-in device was assessed with an error stating that an "Unknown or unsupported phone" was received.

It appears that Google's trade-in partner may not have been prepared to accept last year's models, as this issue is isolated to the Pixel 10 series devices. Affected users are facing credit card charges, devices being returned, or both. While Google's support has acknowledged a known issue, there is currently no clear resolution available.

Users have been advised to reach out to Google Support for assistance. Monitoring will be provided for any updates from Google regarding this situation, and the article will be updated accordingly.