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Safaricom explains what to do if Netflix subscription is billed twice on GlobalPay

Safaricom on Wednesday, August 26, 2026, advised customers on what to do when money is wrongly deducted from their GlobalPay Visa Card after a subscription payment.

  • Safaricom advises customers to contact Netflix to reverse duplicate charges.
  • Customers should cancel unused subscriptions to prevent further billing.
  • Dispute resolution can be initiated at Safaricom’s Customer Care or retail shops.

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