Safaricom explains what to do if Netflix subscription is billed twice on GlobalPay

On Wednesday, August 26, 2026, Safaricom informed customers about the steps they should take when their GlobalPay Visa Card is mistakenly charged twice for a subscription, such as Netflix. This came after a user named @DarknRAW complained on X, stating his GlobalPay card was billed twice for a Netflix subscription. Safaricom Care suggested he contact Netflix to reverse the extra payment, apologizing for the inconvenience.

This advice is significant for Kenyan users who utilize virtual cards for services with automatic recurring payments. Unexpected charges can arise if a customer fails to cancel a service after a free trial, continues using a platform after it is no longer needed, or experiences billing errors like duplicate charges. For those using Safaricom’s GlobalPay Visa Card, repeat payments and subscriptions are managed through the platforms where the card details were saved. Once a service is stopped, another charge may still occur.

Customers are advised to review subscription settings on the respective platform and cancel any unused services. If a customer believes they have been charged incorrectly or there is a dispute with a merchant, they can file a complaint through Safaricom’s Customer Care or a Safaricom retail shop, where the care team can guide them through the dispute process.

This incident underscores the challenges of international digital subscriptions, where a small charge might feel insignificant to the company but can be substantial for a household managing daily expenses. Safaricom’s guidance emphasizes that customers may first need to resolve disputes with the service provider before seeking assistance from the card issuer.