Prudential Bank’s CIO calls for AI literacy and human‑centred skills at Ghana AI Summit
The Chief Information Officer (CIO) of Prudential Bank LTD, Leopold L.L. Armah, has called for a deliberate shift in how Ghana prepares its workforce for an AI‑driven future, emphasising that technical skills must be balanced with creativity, analytics, and the right attitude. He made the call a panel discussion at the Ghana AI Summit, where he explored the intersection of skills, talent, and the…
Leopold L.L. Armah, Chief Information Officer at Prudential Bank LTD, has advocated for a new approach to workforce preparation in Ghana ahead of the AI-driven future. Speaking at the Ghana AI Summit, Armah stressed the importance of balancing technical expertise with creative and analytical skills, as well as fostering the right attitude and teamwork.
The CIO noted that digitalization, driven by evolving technologies like cloud computing, APIs, AI, and the Internet of Things, is fundamentally altering industries, including banking. He observed that traditional banking models have transformed significantly, with AI now powering embedded financial services. Addressing the workforce of the future, Armah emphasized the need for an analytical mindset, creativity, and a strong team player mentality, while downplaying the significance of conventional academic credentials.
He stressed that AI literacy is now a prerequisite for tertiary education and urged academic institutions and industry to collaborate more closely to turn innovative ideas into tangible content. Armah cautioned that Africa risks falling behind if it remains merely a consumer of AI technologies, rather than a creator. He called for building local models and content, citing the risk of marginalizing those who do not speak English.
Armah concluded by reaffirming that while AI reshapes the world of work, the human component remains indispensable, as humans drive AI advancements.
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