NNIC rolls out new NAIA standards
The private operator of the Ninoy Aquino International Airport has signed its first deal with an airline outlining key performance indicators to improve operational efficiency.
The private operator of Ninoy Aquino International Airport (NAIA), New NAIA Infrastructure Corp. (NNIC), has signed its first airport use agreement (AUA) with flag carrier Philippine Airlines (PAL). The agreement, the first of its kind at NAIA, outlines key performance indicators (KPIs) to enhance operational efficiency. NNIC President and CEO Ramon Ang emphasized that the AUA provides a clear framework for setting expectations, measuring performance, and working together to maintain consistent service standards, which is crucial for improving airport operations' efficiency and dependability.
The AUA details PAL's responsibilities and obligations, including mechanisms to resolve agreed standards in the airport. NNIC plans to use the AUA as a template for similar agreements with both local and foreign carriers as the airport expands its reach with new airlines. Philippine Airlines president and COO Lucio Tan III stated that the AUA reflects the airline's commitment to passenger comfort and working closely with aviation partners, aiming to showcase on-time reliability.
PAL has consistently ranked as the most punctual airline in the Asia-Pacific region since 2025, maintaining its position among top-performing airlines globally. Under the concession agreement with the Department of Transportation, NNIC is responsible for enhancing NAIA's services, with targets including increasing passenger capacity to 62 million per year and accelerating aircraft movement to 48 per hour.
Written by urgent.news from Philippine Star Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
