‘5 feet from immigration’: US traveller slams Delhi airport duty-free area; Harsh Goenka reacts
American architect Damon Zumbroegel's recent social media post detailing his experience at Delhi Airport's duty-free area has drawn sharp criticism. The video shared by Zumbroegel shows aggressive sales tactics immediately after passengers clear immigration, with salespeople pushing products just 5 feet from the immigration checkpoint.
Zumbroegel lambasted the placement and sales approach, describing it as the unwelcome first impression visitors receive upon entering India. "WELCOME TO INDIA? This is how one enters India in Delhi. The welcome to all visitors……Immigration...then...'BUY BUY BUY BUY BUY!'" he wrote on X. Industrialist Harsh Goenka, upon seeing the video, expressed his disapproval, questioning whether airports could offer passengers a more dignified and hassle-free arrival experience.
"At most of our airports, as you clear immigration and walk through the duty-free area, salespeople swarm around passengers, aggressively pushing products. Surely we can do better. Let’s give passengers a dignified, hassle-free entry into our country @RamMNK," Goenka remarked. Zumbroegel's post has ignited a debate about whether commercial activities immediately following immigration should be restructured to provide a smoother experience for international travelers.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
