VETC suspends e-wallet service fee collection

Vietnam Electronic Toll Collection (VETC) has announced it will suspend the collection of e-wallet service fees while it develops a more appropriate solution. The company acknowledges that customer feedback on its proposed e-wallet fee policy raised concerns about the implementation process not being thorough enough to ensure a satisfactory customer experience.

VETC plans to reveal the available payment methods and their associated costs, while simultaneously developing strategies to integrate more payment options. This approach will give customers the flexibility to select the payment solution that best meets their needs. The company will collaborate with credit institutions, relevant organizations, and partners to refine its operations and propose cost-reducing policies.

VETC will also explore additional features and value-added services to offer more practical benefits to e-wallet users. The company expressed regret for the inconvenience caused and pledged to learn from the experience, particularly in the areas of communication, policy development, and customer consultation. Initially, VETC had scheduled the introduction of e-wallet service fees for August, with monthly charges set at VND6,600 ($0.25) for individual users and VND66,000 ($2.50) for organizations and businesses.

Viettel Money, the e-wallet associated with the ePass app's traffic account, was also expected to charge a similar fee from August. The proposed fees were intended to cover infrastructure maintenance, real-time transaction processing, reconciliation, and to enhance security, service quality, and seamless connectivity between e-wallets and traffic accounts.