The Verdict Is In: CNET Readers Trust These Mobile Carriers More Than the Major Networks

CNET readers have revealed their preferences when it comes to mobile carriers, with a particular preference for those outside of the major network carriers. According to CNET’s People’s Picks awards, Mint Mobile stands out as the top mobile carrier, scoring an impressive average satisfaction rating of 4.68 out of 5. The award-winning carrier offers flexible plan options, starting at just $15 per month for some plans, and provides family plans with customizable data amounts.

Jeff Carlson, CNET senior editor, attributes Mint Mobile’s success to its straightforward pricing and reliable service. Mint Mobile doesn’t overload its plans with unnecessary features, focusing instead on core offerings like 5G coverage and high-speed data. Readers are also pleased with Mint’s pricing consistency, with 90% stating their bills have remained stable for the past year.

Another carrier that CNET readers appreciate is Consumer Cellular. The carrier ranks highly in signal reliability, with an average rating of 4.60 out of 5, and customer service, with an average rating of 4.72 out of 5. Consumer Cellular utilizes the network infrastructure of major carriers, allowing customers access to the strongest available signal in their geographic area. This approach has resulted in positive reader experiences, with 70% of CNET readers reporting rarely or never losing service.

While major network carriers like Verizon and AT&T have their own strengths, they sometimes fall short in price and simplicity when compared to MVNOs like Mint Mobile and Consumer Cellular. As readers continue to seek affordable, reliable, and straightforward mobile service, these lesser-known carriers are becoming the preferred choice for many.