Melaka Sentral refutes claim terminal has been without air‑conditioning for months

Melaka Sentral Sdn Bhd (MSSB) has dismissed allegations that the terminal has been running without air-conditioning for over three months, according to a statement released today. General Manager Zulhafni Md Rahis stated that monitoring systems consistently show the terminal's temperature remains within acceptable limits. He emphasized that MSSB routinely checks and maintains the air-conditioning system to ensure visitor comfort and uninterrupted terminal operations.

MSSB is receptive to feedback and complaint submissions via provided forms or the Public Complaints Management System (SISPAA). Zulhafni assured that all complaints would be assessed and addressed in accordance with set protocols, with responses given within ten working days. The company urged the public to seek information and clarification directly from the management before making claims about the terminal's operations and facilities to avoid spreading inaccurate information.

MSSB remains dedicated to maintaining the terminal's facilities and services to guarantee user comfort and safety.