India’s IndiGo reservation platform issues disrupt some bookings, check-in

India's dominant airline, IndiGo, reported intermittent problems with its core reservation system on Wednesday. Some customers encountered difficulties while booking tickets and performing online check-ins. The airline, which holds over 65% share in India's domestic aviation market, announced on social media that its teams were collaborating with a partner to rectify the issue as swiftly as feasible, without specifying the collaborator or the reason behind the disruption.

Reuters journalists in three Indian cities experienced issues while attempting to book flights via IndiGo's website, which displayed a "no data available" message upon searching for flights. Similarly, a travel booking website reported encountering a technical problem with IndiGo's systems when the same attempt was made. The airline faced multiple complaints from customers on social media, with several individuals stating they were unable to book flights or complete online check-in processes using the IndiGo website and app.

Additionally, a customer service representative also struggled with server issues, rendering them unable to assist customers.

IndiGo instructed those in need of immediate travel assistance to contact its call centre, while those with travel plans in the future were advised to try the website or app again after a brief period. The Ministry of Civil Aviation did not respond to an email requesting comment on the matter. Recently, in December, IndiGo faced severe criticism after poor pilot roster planning led to the cancellation of about 4,500 flights, stranding thousands of passengers and disrupting travel across India. This incident is considered the most significant aviation crisis in the country in recent years.