Smart digital services enhance experience for Grand Mosque and Prophet’s Mosque visitors

The Grand Mosque and Prophet’s Mosque in Makkah and Madinah have embraced advanced digital solutions to enhance the pilgrim experience and streamline access to religious, educational, and informational services. The Presidency for Religious Affairs at both sites has integrated a comprehensive system of smart technologies, services, and resources to cater to the diverse needs of over 25 million visitors annually.

Interactive screens broadcasting guidance and awareness messages in multiple languages provide constant support, while QR codes grant instant access to educational materials and allow visitors to download religious books and brochures to their smart devices. The smart electronic library further expands access to reliable religious content in various languages, enabling visitors to conveniently download resources.

On-site, the presidency operates technologically advanced centers staffed by qualified preachers and translators who offer round-the-clock assistance, answering visitor inquiries and providing guidance in multiple languages. This blend of digital and on-site services ensures visitors receive accurate religious information and support whenever needed.

Multilingual educational and guidance content is a cornerstone of the system, with offerings in global languages to meet the needs of pilgrims and visitors worldwide. The seamless integration of digital and physical services transforms the visitor experience, allowing them to choose from interactive screens, QR codes, the electronic library, or direct interactions with preachers and translators at field centers.

This digital transformation represents a significant step in delivering religious services, enabling visitors to engage with knowledge and guidance through various means. By offering multiple access points and maximizing the benefits of religious and educational services, the smart digital system enriches the pilgrimage journey from the moment visitors arrive at the Two Holy Mosques.

As modern technologies continue to evolve, this model demonstrates a commitment to delivering high-quality service, maintaining cultural sensitivity, and effectively communicating moderate Islam to a global audience.