Safaricom explains why unused postpaid data and minutes do not roll over after billing period
Safaricom has explained why unused data and voice minutes allocated to some of its postpaid customers are not automatically carried forward after the end of a billing period, following a customer complaint over the expiry of unused resources. The issue emerged after an X user, @CrazyGarby, on Friday, August 14, 2026, questioned the telecommunications company […]
Safaricom has clarified why unused data and voice minutes on postpaid accounts do not roll over after the end of a billing period. The company explained that these resources are part of a subscription allowance for the specific billing period and not a balance that remains indefinitely. Safaricom responded to a customer's concern on X, stating that unused resources are deleted once they expire, and rollover is not a blanket feature across all products, depending on the specific tariff terms.
This explanation highlights the distinction between paying for a subscription and owning an indefinitely usable balance of allocated resources, a point of confusion among mobile subscribers.
Brief written by urgent.news from People Daily Kenya's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
