Rs 449 recharge ‘misleads’ customer over call usage, BSNL ordered to pay compensation
A consumer in Kerala has filed a complaint against BSNL for providing a misleading prepaid recharge leaflet that claimed 84,000 seconds of free calls but deducted usage based on a one-minute pulse system. The Kerala consumer commission ruled in favor of the consumer, C V Jose, ordering BSNL to pay Rs 15,000 in compensation for the inconvenience and mental anguish caused by the misleading representation.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
