9-month delivery delay, repeated defects: JLR told to replace Rs 1.57 crore luxury SUV
A Delhi consumer commission found Jaguar Land Rover and its dealer guilty of service deficiency. The brand-new luxury vehicle developed multiple defects within weeks of purchase. The commission ordered a replacement vehicle or a refund of Rs 1.57 crore. The dealer also faced liability for significant delivery delays and missing accessories. Compensation was awarded for mental agony and litigation…
Delhi's consumer commission has ordered Jaguar Land Rover India and its authorized dealer to replace a luxury SUV worth Rs 1.57 crore or refund the purchase price, due to multiple defects and a nine-month delay in delivery. Fena Pvt Ltd had booked the vehicle in 2023, expecting delivery by July, but the manufacturer failed to deliver it until November 3, despite promises to deliver by August and October.
Even after delivery, the vehicle experienced engine issues, abnormal vibrations, and a "check engine" warning on the dashboard. Jaguar Land Rover India argued that the complaint was not maintainable, as the vehicle was purchased by a company for personal use, and the dealer claimed the delay was beyond their control. However, the commission rejected these arguments, citing a Supreme Court judgment that vehicles purchased by companies for personal use are still considered consumer purchases.
The commission found that the vehicle developed numerous problems within weeks of purchase, requiring repeated repairs and ultimately causing mental anguish for the owner. As a result, Jaguar Land Rover India and the dealer were directed to replace the vehicle with a new one of similar make and model, or refund the full purchase price with interest, along with compensation for delayed delivery, mental agony, and litigation costs.
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