Rs 1.57 crore SUV ‘fails’ within weeks, buyer wins replacement, Rs 2.2 lakh payout
In November 2023, a Land Rover Defender SUV purchased for Rs 1.57 crore by Fena (P) Ltd in Delhi failed to perform within weeks of delivery, leading to repeated repairs and a breakdown in March 2024. The Delhi State Consumer Disputes Redressal Commission ruled in favor of the buyer, ordering Jaguar Land Rover India and its authorized dealer to either replace the vehicle or refund the full purchase price, along with awarding Rs 2 lakh in compensation and Rs 20,000 in litigation costs.
The commission held that a brand new luxury vehicle should provide a smooth experience without frequent repairs, and that vehicles breaking down on roads pose a serious risk to public safety.
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