Bono PURC Integrates 2,036 SHEP Meters into NEDCo Billing System, Driving Revenue Gains

In 2026, the Bono Regional Office of the Public Utilities Regulatory Commission (PURC) has reported notable advancements in utility regulation and service delivery, particularly through its collaboration with major providers such as the Northern Electricity Distribution Company (NEDCo) and Ghana Water Limited (GWL). A key achievement is the integration of 2,036 Self-Help Electrification Project (SHEP) meters into NEDCo's billing system, which is anticipated to significantly boost revenue collection and reduce commercial losses within the power distribution network.

Additionally, the region saw the successful completion of 33 transformer injection projects, valued at GH¢4.77 million, and the replacement of 263 high-tension and low-voltage poles at a cost of GH¢989,000. Furthermore, 15 transformers were upgraded, investing GH¢120,600, to enhance network stability and service quality. A prominent ongoing project involves upgrading a 10MVA power transformer at the Berekum Primary Substation from 10MVA to 20MVA.

The Commission has also intensified its regulatory oversight, visiting NEDCo's Abesim headworks to address water shortage concerns in the Sunyani Municipality, and launching an investigation into an underground cable fault at the Berekum Control Room, restoring power supply to Berekum and surrounding communities. The Commission also facilitated the replacement of 485 faulty meters, improving billing accuracy and customer satisfaction.

Performance indicators indicate a 97% revenue collection rate for Ghana Water Limited and a 96.65% rate for NEDCo, attributed to improved monitoring and customer engagement. Additionally, the Commission conducted 95 public education engagements and launched a Low-Income Customer Support Department (LICSD) in Ghana Water Limited to enhance service delivery in underserved communities.

Over 5,000 new electricity service connections have been completed, with the introduction of an online application system for enhanced customer convenience. These initiatives reflect the PURC's commitment to delivering efficient, reliable, and consumer-focused utility services, while maintaining regulatory standards.