Kerala man wins Rs 1.36 lakh payout after missing connecting flight to Riyadh
A Kerala man has been awarded Rs 1.36 lakh in compensation by the Thiruvananthapuram Consumer Disputes Redressal Commission after missing his connecting flight to Riyadh due to a three-hour delay on an Air India flight from Thiruvananthapuram to Mumbai. The commission ruled that the airline was responsible for providing timely information about the delay and assistance to the passenger, which they alleged they did not do.
The man's husband, who had lost his ticket and had to purchase another one, had to spend 24 hours at the Mumbai airport without proper food or accommodation. The airline argued they had tried to contact the passenger and provided meals and hotel accommodation, but the commission found no evidence of this and ordered the airline to pay Rs 83,000 for the monetary loss, Rs 50,000 for mental agony, and Rs 3,000 for litigation costs.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — it may contain errors, so check the original before relying on it.
