Kahramaa launches 2026 Customer Satisfaction Survey

Doha, Qatar: The Qatar General Electricity and Water Corporation, Kahramaa, has initiated its extensive Customer Satisfaction Survey 2026, extending an invitation to citizens nationwide to provide feedback on the quality of their electricity and water services. This survey is a testament to Kahramaa's dedication to prioritizing customer needs and upholding service excellence.

The corporation asserts that the survey will yield crucial insights into customer opinions, gauge confidence in the services offered, and pinpoint areas for enhancement, all while adhering to international service benchmarks. According to a statement issued on Kahramaa's social media platforms, the survey spans from July to November 2026, with participation avenues including face-to-face interviews at Kahramaa Service Centres or telephonic surveys.

The company has warmly welcomed public engagement, emphasizing that customers' perspectives are highly esteemed.

The survey encompasses all primary customer demographics and service interaction points, aligning with Kahramaa's ongoing initiatives to bolster customer experience. The corporation has always underscored the importance of listening to its customers as a cornerstone of its mission to deliver top-tier, sustainable electricity and water for improved living standards in Qatar.

Kahramaa has previously collaborated with reputable consultancy firms to ensure the integrity and professionalism of such surveys. The gathered feedback will guide the corporation in refining service delivery, boosting operational efficiency, and fortifying public confidence.

By encouraging widespread participation, Kahramaa seeks to further elevate its services in line with Qatar's vision for excellence in public utilities. The corporation urges customers to engage and share their insights to help shape future enhancements.