Omilia Secures $67M To Expand AI Customer Experience Platform

Omilia, an AI customer experience platform, has secured $67 million in Series B funding to expand its offerings. Expedition Growth Capital led the investment, which marks the company's second institutional funding round since its inception. The new capital will support global expansion, particularly in North America, while bolstering commercial operations and strengthening market presence.

Omilia's technology focuses on AI-driven customer service solutions for large enterprises in sectors such as banking, insurance, and healthcare. The funding will allow Omilia to accelerate the rollout of its self-learning AI agents, providing scalable and intelligent contact centre technology without compromising security or compliance.

Notable customers of Omilia include Capital One, Discover, RBC, Taco Bell, DWP, and PSEG. The company's cloud platform has become integral to daily customer interactions for many global enterprises, with recent deployments powering a major US bank and an insurance provider handling millions of calls and agent-assisted interactions daily.

Omilia's proprietary voice AI technology sets it apart from other solutions, offering transparent pricing and operational control. The additional funding will be used to establish a new US office and hire senior leadership in areas such as revenue, marketing, and international growth.