Lloyds Bank should publish the human cost of its AI savings | Letters
Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb Tsipursky Your report ( Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July ) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails? Banks often count the minutes saved by the employee who uses an AI tool. They should also count the time…
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