Airline ordered to pay Rs 53,923 after passenger's luggage was delivered three days late
A consumer commission ordered an airline to pay compensation for delayed luggage. The passenger's checked baggage was delayed by three days after his flight. The airline failed to provide compensation despite repeated passenger complaints. The commission directed reimbursement for essential clothing and litigation costs. This ruling highlights airline responsibilities under the Passenger Charter.
In a recent case involving a delayed luggage delivery, a Kerala district consumer commission has ruled in favor of a passenger who faced three days of inconvenience at Coimbatore airport. The airline responsible for the delay was ordered to compensate the passenger with Rs 53,923, covering expenses, service deficiencies, and litigation costs.
Major Vishnu, the complainant, had booked a flight from Jammu to Coimbatore on December 3, 2025, and checked his luggage at Jammu Airport. Upon arrival, he discovered that his luggage had not been delivered, leading to the purchase of essential clothing worth Rs 8,923. After filing a Property Irregularity Report (PIR) and raising his concerns on the INGRAM consumer portal, the airline failed to offer any compensation, despite repeated requests.
The airline, when served with a notice, did not participate in the proceedings, leading the commission to proceed ex parte against them. The commission found that the airline had violated the Passenger Charter guidelines by not compensating the passenger for the delayed baggage, awarding them Rs 8,923 for clothing expenses, Rs 20,000 for the delayed luggage under the charter, Rs 15,000 for service deficiencies, and Rs 10,000 for legal costs.
If the airline fails to pay within 45 days, they will be subjected to additional monthly penalties of Rs 500 until the total amount is settled.
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