'Patients are ready for this': New study reveals 90% of NHS staff use AI at work — and most patients are happy with it
NHS staff are driving adoption of AI, with admin tasks the main focus of the technology, and around 70% of patients “feel positive” about it.
A new study has revealed that 90% of NHS staff members are using AI tools in their work, with the majority of patients reportedly positive about this development. Conducted by Heidi, a survey of 1,000 healthcare professionals found that nearly two-thirds (65%) of respondents are using AI to assist in their workflow, driven by the increasing administrative burdens faced by healthcare workers.
Among hospital doctors, pharmacists, and mental health professionals, 96% have increased their AI use in the past year. The technology is being employed for various tasks such as drafting referrals and notes, managing patient follow-ups, and even helping to prolong careers by managing the workload more efficiently. Despite some concerns over patient privacy, policies and oversight mechanisms are in place to ensure that AI is used responsibly and that data remains private.
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