Sony is ditching its cross-product support app for dedicated alternatives
After over a decade of use, customers are going to need to switch to a less-efficient means of monitoring their favorite Sony products and gadgets.
Sony is discontinuing its cross-product Support by Sony app, replacing it with dedicated apps for individual products, effective February 28, 2027. The discontinued app provided firmware update alerts, troubleshooting assistance, and company notifications. Users of Sony devices like headphones, TVs, and cameras will now need to download separate apps for optimal management.
While dedicated apps offer more control, the change may prove cumbersome for users with multiple device types. After the app's expiration, existing users will see a notice indicating its discontinuation and will no longer receive firmware or product updates through it. However, Sony's support center remains available for comprehensive assistance.
Sony has redirected users to the Sound Connect app for headphones and speakers, BRAVIA Connect for TVs, and Creators App for cameras. These apps allow direct interaction with devices and provide firmware updates. However, app compatibility varies, and some TVs and cameras still require alternative apps. Users can still access manuals, firmware downloads, and troubleshooting support through Sony's website.
Regarding bookmarks, Sony has not confirmed their transfer to alternative apps. The company has not disclosed the reason for discontinuing Support by Sony, which has over one million downloads on Google Play.
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