OpenAI’s new ChatGPT Wallet lets AI agents shop for you: Here’s how to set it up

OpenAI has launched a new feature called ChatGPT Wallet, allowing its personal AI agents called 'Dots' to shop on behalf of users. This feature, launched on November 13, enables Dots to complete purchases at checkout using a pre-approved payment card provided by the user. To ensure user control, OpenAI has implemented several safeguards.

Users can review items and costs before purchasing and approve transactions using Face ID or a fingerprint, generating a transaction record. The feature is initially available to US-based ChatGPT Pro subscribers aged 18 and above, who can use Visa, Mastercard, or American Express credit cards. The rollout comes as AI companies focus on personalized AI agents that can assist users in various tasks, such as AI-assisted shopping.

With Meta's Muse AI agent gaining over 10 million users, AI shopping has become a key feature on its app. However, the adoption of AI agents for shopping remains limited, especially on e-commerce platforms like DoorDash and Uber. OpenAI aims to expand support for more retailers, but faces challenges as major retailers have blocked AI agents from accessing their sites due to privacy and security concerns.

ChatGPT Wallet simplifies the shopping process by automatically charging the user's pre-approved card using tokenization, ensuring sensitive payment information is not shared with the AI agent or merchant. Users will still be able to earn credit card rewards and dispute transactions if necessary. OpenAI has also published a Commerce Partner Playbook to assist retailers in adapting to the growing trend of agentic commerce.