Dr Julius Debrah calls for Public Service reforms to cut business costs
Chief of Staff, Dr Julius Debrah is urging public sector leaders to adopt private-sector customer service practices to improve efficiency, reduce bureaucratic delays and strengthen Ghana’s business environment. He says poor service delivery, duplicated administrative processes and weak accountability impose unnecessary costs on citizens and businesses through wasted time, repeated visits and…
Dr Julius Debrah, Chief of Staff, is advocating for significant reforms in the public sector to enhance efficiency and reduce costs for both citizens and businesses. Speaking at a workshop at the CEIBS Accra Campus, Debrah emphasized that public service should prioritize improving citizens' lives, noting that everything else is secondary.
He pointed out the financial and personal burdens faced by individuals, such as a mother turned away at a public office due to incomplete documentation, which leads her to calculate the costs of additional journeys and request extra leave.
Debrah suggested a thorough review of administrative procedures to eliminate redundancy and minimize the steps citizens need to take to access services. He recommended walking through a service process as a citizen and identifying if multiple departments are requesting the same information. Debrah also proposed reducing complex processes with multiple stages to fewer steps through improved coordination, stressing the importance of efficiency.
Furthermore, he highlighted the need for stronger collaboration among public institutions, particularly in pension processing, to reduce delays. Debrah emphasized that heads of these institutions should collaborate to identify and remove unnecessary steps in the pension processing journey. He urged public sector managers to provide frontline workers with the necessary tools, training, and authority to address routine issues promptly, underlining that these workers are the face of government for citizens.
Regarding digital service delivery, Debrah called for simpler online processes to streamline access to public services.
Written by urgent.news from Joy Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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