‘No refund’ policies can’t override consumer rights, Lagos warns businesses
The Lagos State Government has warned businesses that ‘no refund, no return’ policies cannot override consumer rights guaranteed under state and federal la Read More: https://punchng.com/no-refund-policies-cant-override-consumer-rights-lagos-warns-businesses/
The Lagos State Government has cautioned businesses against using "No Refund, No Return and No Cancellation" policies to circumvent consumer protection laws. The Lagos State Consumer Protection Agency (LASCOPA) emphasized that company policies must comply with the Lagos State Consumer Protection Law 2025 and the Federal Competition and Consumer Protection Act 2018.
The agency warned businesses to be cautious of blanket disclaimers and restrictive contractual clauses that could evade their legal responsibilities. While LASCOPA does not guarantee automatic refunds, it clarified that entitlement to refunds, returns, or cancellations depends on the circumstances and applicable legal provisions.
The agency urged businesses to review their refund policies and advised consumers to examine terms and conditions, request receipts, retain transaction records, and report suspected unfair business practices.
Brief written by urgent.news from Punch's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
This story
This is one outlet's version. Read the fullest account.
