‘No refund’ policies can’t override consumer rights, Lagos warns businesses
The Lagos State Government has warned businesses that ‘no refund, no return’ policies cannot override consumer rights guaranteed under state and federal la Read More: https://punchng.com/no-refund-policies-cant-override-consumer-rights-lagos-warns-businesses/
The Lagos State Government has cautioned businesses against using "No Refund, No Return and No Cancellation" policies to deny customers remedies guaranteed under consumer protection laws. The Lagos State Consumer Protection Agency (LASCOPA) issued this warning during a mediation session, stressing that company policies and contractual terms must comply with the Lagos State Consumer Protection Law 2025 and the Federal Competition and Consumer Protection Act 2018.
LASCOPA has been receiving complaints from consumers denied refunds, replacements, or other remedies by retailers and service providers on the grounds of internal company policies, and urged businesses to review their policies to ensure compliance with the law.
Brief written by urgent.news from Punch Nigeria's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
