Gainsight PX Audience Destination

Gainsight PX has introduced support for the Gainsight PX Audience destination. This new integration allows for the syncing of audience membership to the Gainsight PX Audience. Users can connect a Reverse ETL source or an Audience Builder audience, with membership being written as a Boolean custom user attribute on existing users within Gainsight PX.

Gainsight PX Audience is currently in Private Beta, and users must reach out to Customer Success to enable it for their workspace. The Event Stream Gainsight PX destination sends events like identify and track. Gainsight PX engagements and segments target user attributes, which necessitates a membership flag on each user in a warehouse audience.

The Gainsight PX Audience writes this membership to a Boolean custom user attribute that users can create in Gainsight PX. The attribute is true when a user is in the audience and false when they leave. Users can target members and non-members from the same attribute, as each sync runs in mirror mode to keep the flag current.

Before connecting the destination, users must create the Boolean attribute in Gainsight PX. The destination does not create users or attributes; it only writes membership as a Boolean custom user attribute. Users not yet in Gainsight PX will fail until they exist there. For connection settings, validation checks, and limitations, refer to the Gainsight PX Audience documentation.