Call centers on strike, unions raise alarm over 13,000 jobs
About 5,000 redundancies in cases already opened, other crises on the horizon involving 10,000 employees. It is with these numbers that outsourced call centers go on a national strike.
Italy's call center sector is facing a crisis, with around 5,000 job losses in ongoing disputes and another 10,000 at risk. According to Slc Cgil, Fistel Cisl, and Uilfpc Uil, automation and artificial intelligence could make 30% of the sector's 43,000 workers structurally redundant, equivalent to 13,000 jobs. The unions have signed around 10 agreements on social safety nets for 15,000 workers and are calling for a permanent government table with industry stakeholders to address the crisis.
They propose measures such as limiting price competition in tenders, guaranteeing workers' hours and seniority in the event of contract changes, and providing training and support for workers to adapt to new technologies.
Written by urgent.news from Il Sole 24 Ore's report — not a translation of it. Machine-written — may contain errors; check the original before relying on it.
