TM expands digital growth across AI, cloud and cybersecurity

Telekom Malaysia (TM) is broadening its digital horizons, focusing on artificial intelligence (AI), cloud computing, cybersecurity and digital infrastructure to drive business growth. Their outstanding performance in the PIKOM Digital Excellence Awards 2026 highlights their commitment to digital services. The company has integrated technology to enhance its operations, creating a scalable, end-to-end digital ecosystem that cuts down operational friction and accelerates growth for customers and businesses.

TM's Digital Business Support System has undergone significant changes, streamlining the product portfolio by over 99% and slashing launch times from months to just three weeks, all while ensuring operational stability. This agile system enables the company to swiftly respond to customer demands, roll out new services efficiently, and offer integrated Quad Play solutions encompassing fixed voice and broadband, mobile, and lifestyle services.

The company's strategy extends beyond standalone technology trends. TM has concentrated on AI applications that enhance customer experience, automate processes, and bolster decision-making. Coupled with its cloud, data, and cybersecurity strengths, this approach empowers AI deployment in a secure, well-governed setting.

TM's true power lies in its ability to seamlessly integrate a wide array of capabilities, from connectivity and cloud computing to cybersecurity, AI, and digital platforms. These capabilities now collaboratively tackle customer needs, with strategic partnerships providing the group with additional expertise and solutions where they are most beneficial.

TM's ambitions are evolving from being a conventional connectivity provider to orchestrating a broader digital ecosystem. Sustainability is also becoming a fundamental aspect of this transformation. In 2025, TM's data centre ecosystem saved over 190,000MWh of energy consumption and more than 149,000 tonnes of carbon dioxide equivalent (tCO2e) through load optimisation and resource sharing.

The group is leveraging technology for initiatives like smart urban forestry and supporting micro, small, and medium enterprises (MSMEs) in adopting practical digital tools.

As Malaysia cements its position as a regional digital hub, the focus shifts to converting infrastructure investment into enhanced local business value, deeper digital capabilities, a skilled workforce, and long-term economic benefits. For TM, the subsequent growth phase hinges on converting infrastructure and technological strengths into heightened commercial value, while assisting Malaysian businesses and the nation in capitalizing on more opportunities from the digital economy.