Sexual harassment takes a hidden toll on gig workers

A new study reveals the hidden impact of sexual harassment on gig workers' well-being and job performance. Rideshare drivers and other gig economy workers who face unwanted sexual comments or inappropriate touching may experience psychological distress and a diminished sense of dignity, competence, or control. These reactions can lead to negative interactions with customers and reduced job performance.

The research, published in the Journal of Business and Psychology, highlights the importance of collective support in mitigating these effects. Workers who have access to organizations like unions report less harm from harassment, as these groups provide a sense of community, shared experiences, and support. The study also suggests that gig platforms could improve worker safety by implementing stronger harassment reporting procedures, customer rating systems, and pre-assignment safety information.