Saudi Arabia achieves 93% Hajj pilgrim satisfaction rate

JEDDAH — Saudi Arabia has achieved an impressive 93 percent satisfaction rate among Hajj pilgrims, according to Minister of Hajj and Umrah Tawfiq Al-Rabiah. The minister made the announcement at the Hajj Conference and Exhibition, attributing the high satisfaction rate to the collective efforts of over 60 government agencies and the meticulous review of around 600 plans prior to the Hajj season.

Al-Rabiah also unveiled the progress made under the Pilgrim Experience Program, which was introduced in 2019 under the guidance of King Salman. The program has now surpassed its initial goal of 90 percent satisfaction for the Umrah pilgrim experience.

The minister detailed the program's three primary objectives: ensuring smooth access to the Two Holy Mosques, providing top-notch services, and fostering enriching religious and cultural experiences for pilgrims. The program's success is measured through various key performance indicators, such as the number of Umrah pilgrims, international pilgrim accessibility, and the overall quality of the Umrah experience.

Al-Rabiah also emphasized ongoing efforts to enhance the Hajj pilgrim experience and develop historical, Islamic, and cultural sites across the region.

The minister further elaborated on the extensive planning and coordination that underpin these achievements. This includes setting clear objectives, conducting regular coordination meetings, and implementing an integrated system to effectively manage Hajj and Umrah projects. Al-Rabiah stressed that the positive outcomes of these efforts are now visibly evident in the pilgrims' experiences.