Kyndryl launches autonomous operations tool for ServiceNow

Kyndryl, a global provider of mission-critical enterprise technology services, has introduced a new autonomous operations tool for ServiceNow, unveiled on their platform. The solution, co-developed with ServiceNow, integrates the ServiceNow AI Platform with Kyndryl Bridge's data and operational intelligence. This tool offers AI-driven predictive insights and automated remediation capabilities for IT operations.

Through Kyndryl Bridge, the offering analyzes operational data, encompassing assets, configurations, dependencies, performance, events, changes, incidents, risks, and resolutions. Specialized agents utilize this operational context to detect issues from failure patterns, create causal analyses, gauge risk, and supply remediation guidance.

Launched in 2022, Kyndryl Bridge has supported over 1,400 enterprises, generating more than 16 million AI insights monthly and containing more than 10,000 best practices, runbooks, and remediation practices.

Giovanni Carraro, Kyndryl's Global Strategic Alliances Leader, emphasized the demand from customers for practical methods to enhance operations, boost productivity, and maximize AI value. Michael Park, ServiceNow's SVP of Global Partnerships & Channels, highlighted the collaboration, combining Kyndryl's operational data and engineering expertise with ServiceNow's AI Control Tower.

The companies have also broadened their work on AI-enhanced employee experiences via Kyndryl AI Front Door, powered by ServiceNow EmployeeWorks. Kyndly operates in more than 60 countries, delivering advisory, implementation, and managed services.