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Grok Bot Calls Customer Service, but Humans Remain on the Hook

Businesses have artificial intelligence (AI)-powered agents on their customer service lines, and customers now have an agent to make the call for them. Disputing a cable bill or booking a doctor’s visit still means a phone menu, hold music and a conversation with a representative. Grok Bot now makes that call for paying subscribers. SpaceX […] The post Grok Bot Calls Customer Service, but Humans…

Grok Bot Calls Customer Service, but Humans Remain on the Hook

We haven't written up this one. PYMNTS has the full story — the link below goes straight to it.

Read the original at pymnts.com →

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