Building world-class software from Asia: Omnichat’s CEO on his US$10M raise and global ambitions

Omnichat, an AI-powered customer experience platform based in Hong Kong, has raised $10 million in Series A funding led by Openspace Capital and backed by Darwin Ventures and Acorn Pacific Ventures. The company's CEO, Alan Chan, aims to use the capital to scale the Omni AI Agents platform and expand Omnichat's reach beyond Asia-Pacific.

Chan's journey into software development began during his studies at HKUST, where he was inspired to prove that world-class software could be built in Asia. In 2012, Chan launched an e-commerce site, and in 2014, he created a social platform for toy collectors, both of which highlighted the need for real-time interaction in customer engagement.

Existing live-chat tools, primarily developed in the West, fell short of localizing support and integrating Asia's diverse messaging landscape. This gap motivated Chan to create Omnichat, a platform that unifies fragmented messaging channels and bridges online sales with real-time customer support. Today, Omnichat serves over 5,000 enterprise clients, automating sales, marketing campaigns, and customer support across various messaging platforms.

The latest funding round coincides with a shift in enterprise software towards AI agents handling commercial conversations without constant human supervision. Omnichat's Omni AI Agents suite includes an AI Marketing Agent, an AI Sales Agent, and an AI Customer Service Agent, all working together to drive revenue growth. The platform has already empowered clients such as Dyson, FILA, and L'Occitane to generate over $100 million in revenue.

Looking ahead, Omnichat plans to expand its presence globally, leveraging its Meta Business Partner, WhatsApp Business Solution Provider, and LINE Biz-Solutions Tech Partner status.