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The 15-Day Clock: Could You Reconstruct an AI Incident Before the Deadline?

A lender runs an AI agent that helps assess loan applications. On a Monday, a customer complains that her application was rejected for a reason that makes no sense. A support lead looks at it, thinks it might be a one-off, and moves on. On Thursday, a second complaint arrives with the same pattern.

  • EU AI Act requires 15-day reporting of serious incidents.
  • Determining awareness moment and severity classification is challenging.
  • Engineer on leave complicates investigation of ambiguous incident.

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