TV delivered to wrong address, e-commerce website to pay Rs 70,000 to CBI officer

An e-commerce website has been ordered to pay Rs 70,000 to a civil servant after the company failed to deliver a television ordered by the man to his address in Visakhapatnam. The Visakhapatnam District Consumer Disputes Redressal Commission-II found the platform guilty of unfair trade practice and deficiency in service. The man, who works as an Assistant Director at the Central Bureau of Communication, had purchased a 65-inch TV from the website for Rs 14,999.

Despite the payment, the website incorrectly showed the order as delivered and delivered the television to Naidupeta, Nellore District, instead of his address in Purushottampuram, Visakhapatnam. The man had to purchase the same TV model from the market for Rs 49,990, causing him financial loss and mental agony. The commission held the e-commerce website liable for not delivering the product at the correct address and directed it to pay Rs 60,000 as compensation and Rs 10,000 as litigation costs.

The ruling emphasizes the duty of e-commerce websites to ensure products are delivered to the correct addresses and that consumer concerns are addressed promptly.