Bank Rakyat blames third-party glitch for website outage, says customer funds and data safe

KUALA LUMPUR, Nov 7 - Bank Rakyat has declared a technical issue with a third-party service provider as the root cause of a temporary disruption to its corporate website. The bank assured customers that their funds, personal data, and banking services remained intact during the outage. In a Facebook post, the bank stated that the corporate website was the only system affected, while its core banking operations remained fully operational.

The bank disclosed that they are actively working to restore access to the website, enabling customers to continue their transactions through alternative digital platforms such as iRakyat website, iRakyat mobile app, BRICK, QR2E, and i-bizRAKYAT. The bank expressed regret for any inconvenience caused and thanked customers for their understanding.

They emphasized that customer safety remains their utmost priority. Additionally, technology news outlet Lowyat.NET reported that several Bank Rakyat webpages, including its iRakyat online banking login page, were allegedly defaced in a suspected cyberattack late yesterday. However, the bank has not yet confirmed a cyberattack, attributing the website issue instead to a technical glitch involving a third-party service.

This clarification came after an advisory issued by the bank at approximately 11:30 PM yesterday, informing customers that their corporate website was temporarily unavailable. The bank advised customers to utilize alternative digital banking platforms while the issue was being addressed, but did not provide details on the cause of the disruption or an estimated restoration time.