Bank Rakyat blames third-party glitch for website outage, says customer funds and data safe

KUALA LUMPUR, Nov 7 - Bank Rakyat announced on Nov 7 that a technical issue with a third-party service provider caused a disruption to its corporate website. The bank reassured customers that their deposits, personal data, and banking services remained unaffected, as its core banking systems and operations continued to function normally.

In a Facebook statement, the bank explained that the problem was limited to its corporate website, and customers could continue conducting transactions using alternative digital channels such as the iRakyat website, iRakyat mobile app, BRICK, QR2E, and i-bizRAKYAT. The bank apologized for the inconvenience caused and expressed gratitude for customers' patience, promising further updates on the matter.

The bank's top priority is the security and interests of its customers. Despite a report by Lowyat.NET suggesting a suspected cyberattack defaced several Bank Rakyat webpages, including the iRakyat online banking login page, the bank had not confirmed a cyberattack and instead attributed the disruption to a technical issue. The clarification came after an earlier advisory at 11.30pm where the bank notified customers about the temporary inaccessibility of its corporate website, without specifying the cause or providing an estimated time for restoration.