APPTD directs 161 DDOs to install QR code-based feedback posters

The Andhra Pradesh Public Transport Department (APPTD-APSRTC) has instructed all 161 Drawing and Disbursing Officers (DDOs) to install QR code-based visitor feedback posters in their offices. This move, announced on Friday, aims to encourage public feedback on government services and employee performance, thereby enhancing transparency, accountability, and service delivery.

The directive follows a government order on October 11, which highlighted that only 15,927 out of 35,926 government offices in Andhra Pradesh had displayed the required QR code posters. In response, APPTD has prioritized the installation task for all its 161 DDOs. The department anticipates that the QR code-based feedback system will foster public engagement and provide the government with valuable insights into the quality of services provided.

The feedback will also aid in pinpointing areas needing improvement and make government offices more responsive to citizens' needs and expectations. Comments must be in English, written in full sentences, and should not be abusive or personal. Users are reminded to abide by community guidelines when posting comments.