Caltex, Petron mula bayar ihsan bagi dakwaan kerosakan akibat RON95

Menteri Dagang Dalam Negeri dan Kualiti Air, Armizan Mohd Ali, revealed that Caltex and Petron have started providing financial assistance to consumers who report vehicle damage after filling up with RON95 petrol. This payment is not an admission of responsibility or fault on the part of the companies. Despite not yet identifying the exact cause of the contamination in RON95 petrol, both firms are now offering financial aid to affected users, provided they submit sufficient supporting documents.

Consumers who feel their financial aid is insufficient can explore alternative channels for compensation, including filing a civil claim or referring the case to the Consumer Disputes Tribunal. Armizan addressed concerns over compensation for users harmed by engine damage caused by contaminated petrol, stating that complaints have been received since October 3rd and linked to several Caltex and Petron service stations, primarily in Kedah and Penang.

Of the 262 petrol samples taken nationwide, initial tests on 43 samples found less than 0.05% water content, the lowest reported level. The remaining samples are undergoing further testing to detect any additional contaminants. The minister believes the issue may be linked to fuel deliveries during a specific period, though the root cause remains unidentified.

Some service stations are still closed following complaints, while the ministry is investigating losses suffered by affected station owners. The government is also reviewing testing methods and quality monitoring of fuel in Singapore, the United Kingdom, and Australia to improve the oversight of fuel supplies in Malaysia.