Sheikh Mohammed reveals UAE government service ratings with one awarded 7 stars

The UAE government has unveiled its latest evaluation of public services, highlighting the Fujairah Traffic and Licensing Services Centre as the country's premier performer, earning a remarkable seven-star rating. This assessment, known as the Global Stars System, gauges government services based on user experience and was conducted for the sixth cycle in 2026.

The system examined 179 service channels across 27 federal government entities, focusing on service quality, operational efficiency, and overall customer experience.

Sheikh Mohammed bin Rashid, Vice President and Ruler of Dubai, revealed the results on social media, praising the Ministry of Interior for its outstanding performance. Sheikh Mohammed commended the team led by Deputy Prime Minister and Minister of Interior, Sheikh Saif bin Zayed, for meeting the UAE's vision of government services that match the finest hospitality standards, bank procedural accuracy, and airline speed with 24/7 availability.

The assessment also recorded positive developments in various areas of federal government service delivery. Service centres improved by five percent, digital channel performance increased by four percent, and call centre performance showed the most significant improvement, rising by 13 percent. Other high-performing channels included the General Directorate of Identity and Foreigners Affairs in Fujairah and the Customer Happiness Centre in Ras Al Khaimah, both securing six-star ratings. The country's call centre achieved a five-star rating.

The Global Star Rating System, launched in 2011, aims to enhance government service efficiency by aligning with international best practices. The system rates service centres on a scale of two to seven stars based on independent assessments and customer feedback, with each evaluation report detailing a centre's performance, strengths, and areas for improvement. Initially covering 19 service centres, the programme has expanded to assess over 1,000 service channels by the end of 2021.