Mohammed bin Rashid announces new government service ratings, Fujairah centre tops rankings with 7 stars
Dubai: His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, on Wednesday approved the results of the sixth edition of the UAE Government's Global Star Rating System for Services, covering 179 service channels across 27 federal government entities. The Traffic and Licensing Service Centre in Fujairah, affiliated with the Ministry of…
His Highness Sheikh Mohammed bin Rashid Al Maktoum has announced new government service ratings under the UAE Government’s Global Star Rating System for Services. The sixth edition, covering 179 service channels across 27 federal government entities, showed Fujairah’s Traffic and Licensing Service Centre receiving the highest rating of seven stars.
Sheikh Mohammed, who is the Vice President and Prime Minister of the UAE and Ruler of Dubai, attributed the achievement to the hard work of Deputy Prime Minister and Minister of Interior, Lieutenant General Sheikh Saif bin Zayed Al Nahyan, and the ministry’s team. The rating system assesses service quality and development based on customer experience.
Since the implementation of the system, there has been a 13% improvement in call centre performance, a 5% improvement in service centre performance, and a 4% improvement in digital service channels.
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Also reported by 1 other outlet
- Sheikh Mohammed reveals UAE government service ratings with one awarded 7 stars thenationalnews.com
