Exploring the user experience and improvement strategies of AI chatbots on China’s Meituan instant retail platform from the perspective of generation Z users

Scientific Reports, Published online: 04 November 2026; doi:10.1038/s41598-026-77412-w Exploring the user experience and improvement strategies of AI chatbots on China’s Meituan instant retail platform from the perspective of generation Z users

nature.com ·12h ago

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Exploring the user experience and improvement strategies of AI chatbots on China’s Meituan instant retail platform from the perspective of generation Z users

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