‘Airtel Open Network Will Boost Customers’ Confidence’
The Airtel Open Network platform that is designed to give customers a greater visibility into the network with a visual channel through which they can share feedback about their experience,
Airtel's Open Network platform, which aims to provide customers with enhanced visibility into the network, will reinforce the service's reliability and bolster customer confidence, stated Dr. Aminu Maida, the Executive Vice Chairman of the Nigerian Communications Commission (NCC). Speaking at the launch of the platform in Lagos, Maida emphasized that communication failures often lead to conflicts and diplomatic disputes, highlighting that the Airtel Open Network will foster a smooth line of communication between Airtel and its subscribers, promoting transparency.
The Executive Vice Chairman further explained that network transparency would enable Nigerians to comprehend the services at their disposal, report any issues, and track the actions taken to resolve them.
For its launch, the Airtel Open Network will be accessible through the MyAirtel app, allowing customers to easily access the platform and report any concerns related to Airtel service delivery, facilitating quicker responses in addressing the identified challenges on the network. Airtel Nigeria's CEO, Mr. Dinesh Balsingh, also emphasized during the launch that the platform is designed to enhance the overall experience of customers who heavily rely on telecom services for their daily activities, including running businesses, studying, and staying connected with loved ones.
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